As an advocate, social media marketing is extremely useful and effective but only with a good strategy, plan and execution. So should product sourcing agencies, companies, buyers or exporters engage in the social media community?
My answer - a definitive YES. But how and to what extent?
Here are a few tips, guidelines and strategies (categorized by social media platforms) that you can use.
LinkedIn
LinkedIn is probably one of the best choices for product sourcing and procurement specialists. LinkedIn is a platform specifically made for professionals, experts and industry leaders to connect, share ideas and insights. It is also an excellent place to find your customers, especially if you are in the B2B business.
Make sure you join the groups. Join groups that are both directly AND indirectly related to your industry but of course also those that interest you but are nothing to do with the industry. You never know who you might connect with that can help grow your business. I personally have joined several in the export, product sourcing, trade and marketing field. This is one I have particular liked (Strategic Sourcing & Procurement) as it gives a lot of insights and advices on sourcing.
Participate in discussions and polls. See what other people are saying and analyze polls. Add in your own insights and listen to feedback. If you are a market research or product survey, casually create a poll and get instant results.
Signup to alerts and newsletters. LinkedIn allows you to sign up or subscribe to news and alerts. Make sure you get those in your email at a daily or weekly basis to stay updated.
Twitter
Twitter is just amazing. I only recently made a personal account that led me to make one for MPN Intertrade. The great thing about Twitter is that everything is in real time and in fact most of my daily news comes from it. It is a superb tool for micro blogging, which means any blogs, articles or news you have, you should definitely "Tweet" it.
Here is how you can leverage Twitter to gain leads.
Use the Search function. The basic search function is extremely useful tool as it lets you save loads of time when searching for any topic or subject. It can be your brand name, the industry you work in (i.e. export, trade, product sourcing) or even your competition. The advance search function can further filter your searches by location. This allows you to monitor what people are talking or "Tweeting" about you or your business.
Post and Share Engaging Content. If you wrote an article, joined a seminar or hosted an event... Tweet it! And don't forget to use the #hastags with your keywords. It makes finding your content easier if people aren't following you. Use the ReTweet function as well if you find interesting content by others. This lets your current and potential followers know that you are an expert or industry leader and can be trusted.
Be responsive. Twitter users often search for services or products. It is a missed opportunity if you are providing it and even if you do not have that particular product or service, you can advise and direct them to the right ones.Being helpful and creating a network of followers might not bring you immediate leads but it sure can increase your chances. If you simply try to sell yourself to potential leads, they will just unfollow you and consider you a spammer.
Download Tweetdeck. A great application that can be downloaded to your desktop or your iPhone/iPad that allows you to monitor, manage and engage your followers. The search function can be integrated into the desktop, allowing you to monitor and reply to conversations in real-time. Hootsuite is another excellent marketing tool that allows you to schedule updates, post your social media messages across several social media sites.
Facebook
Facebook is remarkable for making company or product/service pages, where consumers can interact with your brand. For product sourcing companies it may or may not be the best choice for social media marketing. It really depends. If you are a B2B business like ours, chances are that Facebook won't bring you much in sales or even leads.
However, if you have promotions, extensive product offerings and most importantly your customers are on Facebook, you should definitely create a page. Just make sure you know what it is for: brand awareness, sales, community engagement, etc.
Pinterest
One of the more recent social medias, Pinterest is rising exponentially fast. For product sourcing and export companies, this is quite an interesting platform to look into, but not without some controversies.
This social media allows users to post pictures or 'pins' of just about anything within categories called "boards". So this can be a great place to showcase your products if you are a manufacturer who exports. If you are service-oriented company like us, then Pinterest is probably not the best place to be on.
Top concern for exporting/product sourcing companies using Pinterest
Are the product images being pinned yours? If not, does your company have rights or agreement from both clients and suppliers for posting them? Most manufacturers or clients would not want their product images floating around the web without prior consent or mention.
Get an agreement from each of them to post their products and it might just work wonders for your marketing efforts.
The Bottom Line - Conduct your market research and make sure your target markets are on the particular social media. Engage and provide useful content and not simply try to sell. Find out what 'people want' rather than what you 'want to sell'. Finally, if you have presence on several social media websites, use management applications to integrate them into one location.
For more articles related to international trade, sourcing, social media and more visit http://www.mpnintertrade.com/articles.
If you are interested in sourcing products from Thailand contact me at: shayan.naveed85@gmail.com or sales@mpnintertrade.com
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